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Payment Terminal Customer Associate at Karrabo Financial Solutions

Karrabo Financial Solutions is a leading Financial Technology Company with Head office located at 74 Oduduwa Crescent, G.R.A Ikeja Lagos. Karrabo, incorporated with the Corporate Affairs Commission in Nigeria is positioned to deliver innovative solutions to meet variety of customer needs in the Payments and Agent banking spaceLocation: Lagos Island, Lagos

Role Summary

We are looking to employ a passion driven and detail-oriented Payment Terminal Customer Associate who would work with team member to drive business growth and increase company sales.
He/she will be responsible for frontline support to clients, analysing client database, providing information on our product/services and responding to inquiries, tenders to increase organizational efficiency, sustainability and profitability.

Key Responsibilities

Receive and process customers’ requests in a professional and courteous manner
Handle all clients’ inquiries at first point.
Conduct on-call training for Agents and Merchant to improve product knowledge
Ensure all POS terminal queries are promptly resolved within the team’s Service Level Agreement
Monitor terminal dashboard/database to ensure that all terminals are operational and optimised in accordance with goals and objectives
Create a relaxed atmosphere for clients on their visit to the company.
Attend to all support calls 24 hour a day and 7 days a week (public holidays and weekend inclusive)
Maintain a database of current and potential merchant/client account information and update all client communications including calls, emails and meetings using CRM application (a good knowledge of accounting software is required).
Prep and configure all brands of terminals and ensure terminals are confirmed okay before deployment
Assists in setting up new client accounts
Performs additional duties when required, including drafting brochures and organizing the filing system

Qualifications and Requirements

OND in Business Management or relevant field.
Experience - Minimum of 24 months in a similar role within the Non-Banking Financial Sector
Proven experience working in a Business Development role in a similar role
Proficiency in all Microsoft Office applications and CRM software.
The ability to work in a fast-paced environment and Eye for detail and a self-starter
Excellent analytical, problem-solving and management skills.
Effective communication skills.

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