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Assistant Practice and Quality Assurance (APQA) Manager at eHealth Systems Africa

eHealth Africa is focused on improving healthcare by creating effective ways to implement reliable health information management systems. We have developed eHealth and mHealth solutions that can be rapidly deployed to manage patient information, streamline clinical procedures, and provide data and analysis on health program outcomes. Accurate health data will provide NGO’s, hospitals, and donor agencies with access to timely health system indicators needed to evaluate their health interventions and respond to critical public health needs. We bring about positive change by harnessing the potential of technology, valuing the power and knowledge of local people, and maintaining a sharp focus on the health worker. To help close the gap in access to health care we have developed and share a depth of expertise in:

eHealth and mHealth software and solutions
Technology Infrastructure
Training and capacity building for sustainable health systems
Research and data analysis
Project Management
eHealth Africa works closely with health NGOs in order to provide them with technology solutions that will enhance their on-going and new health programs. We also strive to work with state and government officials to manage large scale implementations at health facilities across the country.

eHealth and Information Systems Africa, Inc. is a California, USA Public Service Corporation. We have offices based in California, USA, and Kano, Nigeria.Department: EHA Clinics
Reports to: Chief Medical Officer (CMO)

Purpose of the Position


The Assistant Practice and QA manager is responsible for the coordination and overseeing daily administrative and clinical activities of the clinic and clinical team members to ensure compassionate, effective and efficient delivery of high-quality clinical care for patients.
S/he is responsible for the supervision of all employed clinical support staff. Serve as the primary leadership communication link between the teams and departments throughout the organization.
S/he is responsible to ensure the overall smooth day to day operations, and employee engagement. In addition, as an Assistant QA manager, s/he will manage and implement quality management and quality improvement programs to ensure high-quality patient experience while achieving departmental and organizational goals.


Job Duties
Practice Management:


Implement organizational policies, procedures, and standards of work.
Develop and maintain a highly motivated and well-trained staff.
Organize and assign duties and tasks to clinical team members.
Monitor daily performance of clinical team members to ensure duties are completed accurately, efficiently and timely.
Hire, develop, evaluate, and (where necessary) discipline subordinates or make recommendations in such matters.
Provide input on the budget process and monitor the approved yearly practice budget.
Evaluate and resolve team activities, needs, and problems on a daily or as-needed basis.
Provide appropriate and timely communication with staff and providers.
Oversee, facilitate and ensure staff education and adherence to regulatory requirements.
Work to establish a high level of patient flow and manage wait times.
Resolve complaints in a diplomatic and timely manner -- Identify and recommend solutions to the clinical team member and office issues or problems.
Ensure high-quality clinical care for patients by reviewing and researching concerns or complaints and recommending corrective action as appropriate.
Oversee staff schedules to achieve maximum productivity and adequate staffing level of the team(s).
Conduct periodic staff meetings with clinical team members.
Evaluate the performance of clinical team members and conduct verbal and written performance evaluations after 30 days, 90 days and annually as needed.
Effectively present data and information to the Management team and CEO on a monthly basis.
Oversee facility cleanliness, working with facilities on maintenance and safety issues.
Maintain adequate clinical supplies. Ensure supply purchases are cost-efficient and within the budget. Review supply receipts in conjunction with the CEO.
Maintain effective working relationships with all departments including, but not limited to Operations, Human Resources, IT, etc.
Perform other related duties as assigned.
Provide mentorship to clinical staff
Periodic evaluation, identification of training needs and solutions to clinical staff


Quality Assurance (QA) Management:


Oversee all aspects of quality assurance including establishing metrics, applying best practices, and developing new tools and processes to ensure quality goals are met.
Implement process improvement measures related to clinical quality and standards of service.
Evaluate clinical practices within the different departments to help maximize efficiency and optimize patient care.
Conduct regular quality audits including chart audits and random facility audits.
Foster a quality-focused environment for staff and patients  
Communicate performance standards and expectations to all clinic staff
Ensure all care-related quality monitoring audits and satisfaction surveys are completed and recorded according to audit schedule  
Develop, implement and document appropriate corrective actions in areas that are not fully compliant with professional standards  
Identify real or potential quality problems and possible solutions
Participate in practice accreditation activities


Required Skills and Qualifications


Bachelor's degree in Healthcare
5-7 years of experience in healthcare or a closely related field
Knowledge of medical terminology
Knowledge of medical office safety, infection control policies, and regulations
Ability to work successfully in a team environment
Excellent communication skills and a demonstrated ability to manage a team of professionals
Clinical competence in the area of practice  
Knowledge of and passion for primary healthcare  
Self-motivated, highly productive and positive attitude
Organization skills and ability to multi-task various responsibilities
Demonstrate leadership skills








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