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Travel Consultant at Finchglow Travels

Finchglow Travels Limited was registered in February 2002 as a Limited Liability Company. The company started off as a travel agency in June 2006. We are fully licensed by IATA (International Air Transport Association) and also a member of NANTA (National Association of Nigeria Travel Agencies). The introduction of BSP/ E-Ticketing made a change in focus from a travel agency to a Travel Management Company (TMC) with a strong focus on corporate clients. The company prides herself on the quality of staff that render professional services to our numerous clients. Finchglow partnered with a world class Travel Management Company called FCM Travel Solution due to the global nature of the business. This enables us to give our clients a world class service.Key Responsibilities

Make professional and accurate travel arrangements for clients including air, car, hotel, and ground transportation reservations.
Converse with customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
Compute cost of travel and accommodations, using carrier tariff books, and hotel rate books, or quote package tour's costs.
Follow company procedures, account guidelines and customer service standards in the areas of: making travel arrangements, building Passenger Name Records (PNR's) and profiles.
Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by Finchglow Travels.
Provide customer with Finchglow Travel brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.
Maintain awareness and adherence to our clients procedures, programs and policy guidelines
Consistent application of Finchglow Travel's practices and programs.
Provide industry updates as well as airline promotions to clients
Offer and provide travel insurance to customers.
Engage in the preparation of sales budget weekly.

Required Skills

Ability to work under pressure and effectively multi-task while maintaining professional rapport with clients
Customer profiling on the GDS i.e as Amadeus etc
Ability to relate to clients at various levels within their organizations using diplomacy and tact
Meet and strive to exceed quality and productivity goals
Ability to work flexible hours and shifts as determined by business need and client call volume

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