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Territory Manager at NCR Corporation

NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia, with approximately 29,000 employees and does business in 180 countries.We are recruiting to fill the position below:Job Title: Territory ManagerRef Id: 0071742Location: LagosSchedule: Full-timeGrade: 12Position Summary and Key Areas of ResponsibilitiesPosition provides management and coaching support to employees in a designated territory within an area in order to meet customer Service Level Agreements (SLA); Monitor SLA performance against target for territoryManages all territory activities to ensure delivery of on-site support services by promoting and improving customer and employee satisfactionResponsible for developing employees, promoting teamwork, and fostering open and effective communications; Effectively controls expenses and assigned assetsDevelop and maintain working relations with key customers in designated territoryAdvise customers about service and service delivery, including maintenance agreements and SLAs; Respond to customer opportunities, issues and complaints in a timely mannerDevelop relationships and interact with internal customers (Service Account Managers and Analysts, Customer Advocates, Service Implementation Managers, Service Coordinators, etc.)Perform root-cause analysis and preventive measures for repeated escalations; Analyze issues for missed targets and implement corrective actions; Solve escalations due to resource problems (e.g., disciplinary and soft-skills issues) in collaboration with the Service CoordinatorEnsure an environment that promotes effective communications, positive employee relations and teamwork; Motivate, empower, develop and, as appropriate, recognize and reward individual and team achievementsMonitor performance improvement issues and provide appropriate coaching and counselingExecute the performance management process, which includes objective setting, development planning and quarterly/annual performance reviews; Conduct individual and team meetings on a regular basisBalance tiered workforce in order to successfully deliver service to customers (U.S. and Canada only)Plan and manage vacation and training schedules effectively to meet daily availability goals; Promote and manage time-and-material (T&M) activities;Manage expenses effectively (overtime, parts, and assets)Be responsible for physical assets including tools, test equipment, vehicles, etc. and service parts, both assigned (PPK) and loaned (issued on a work order); Manage parts usage and service parts returns including surplus stock, loaned parts and PPK adjustments; Contribute to the review and revision of appropriate parts inventory levelsConduct on-going, open communications with assigned FSC Service Coordinator on a daily basis; Support the FSC Service Coordinator in managing SLA performance; Consult with the FSC Service Coordinator on service delivery escalation, both proactive and reactive; Meet regularly with the FSC Service Coordinator to review and improve SLA performance and CE utilization; Consult with the FSC Service Coordinator on the best of use of resources from the territoryMeet Country's Business and Operations Plan Apply at https://ngcareers.com/job/2018-10/territory-manager-at-ncr-corporation-97/

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