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Business Analyst at Tranter IT Infrastructure Services Limited

Tranter IT Infrastructure Services Limited (Tranter IT) was founded in 2004 and offers flexible IT support, expert training and professional IT project delivery. We support small, medium and large-sized organizations throughout West Africa. Tranter IT helps clients improve organizational and individual performance by leveraging on well- designed and managed IT infrastructure, backed by expert IT support and trainingResponsibilities

Define configuration specifications and business analysis requirements
Perform quality assurance
Define reporting and alerting requirements
Own and develop relationship with partners, working with them to optimize and enhance our integration
Help design, document and maintain system processes
Report on common sources of technical issues or questions and make recommendations to product team
Communicate key insights and findings to product team
Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer

Requirements

Previous experience in Business / Systems Analysis or Quality Assurance
University degree
Proven experience in eliciting requirements and testing
Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools
Basic knowledge in generating process documentation
Strong written and verbal communication skills including technical writing skills

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