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Case Management Coordinator (National Position) at Save The Children

Save the Children is the leading independent organization for children in need, with programs in over 120 countries, including the United States. We aim to inspire breakthroughs in the way the world treats children, and to achieve immediate and lasting change in their lives by improving their health, education and economic opportunities. In times of acute crisis, we mobilize rapid assistance to help children recover from the effects of war, conflict and natural disasters. Each year, we and our partners reach millions of children in communities around the world.Job Ref: 190000MO Location: Maiduguri, Borno Employee Status: Fixed Term Role

This role will manage Child Protection projects in Maiduguri, Borno State within the Save the Children country program.
The Child Protection Coordinator will have overall responsibility for project activities including supporting the coordination of effective and efficient planning, implementation and monitoring of the project at field level.
The child protection program is currently focused on Case management, psychosocial support (which includes the provision of psychosocial support to children through community based child protection networks and child friendly spaces), community strengthening and capacity building for the staff and ministry staff.

Main Responsibilities

In close collaboration with the Children CP Advisor, manage project field activities, ensuring project objectives are being achieved and ensuring the efficiency and effectiveness of our field work.
Working closely with the CP Advisor, ensure that the project implementation strategy is clearly understood by the implementing teams, and ensure that project plans and strategies are adhered to during implementation,
Facilitate all trainings on case management for case workers
Collate and compile all work plans and share with CP Manager weekly.
Conduct referral and protection mapping (any other assessments)
Lead the formation and initial training of foster parents
Ensure meetings and activities hold monthly
Ensure all documentation, reports, and records are maintained per agreed procedure, and information is provided on community activities as required.
Facilitate mentoring and coaching of case workers on various topics, as outlined in the implementation plan.
Ensure all cases are case managed with confidentiality clause adhered to
Coordinate case conference meetings
Daily supervision of the Child protection case workers.
Ensure that case workers are trained on UASC and registration of the children
Ensure the quality of the case management tools
Participate in the CP assessment and analysis process
In coordination with the CP team, support regular participatory activities with different groups of children to identify issues affecting children in project locations and assists team to develop appropriate responses.
Must adhere to the child safeguarding and protection policies and reporting standards.
Write and submit weekly activity reports.
Other ad hoc tasks as requested by Line Manager.


Comply with Save the Children policies and practice with respect to child protection, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.

Skills and Behaviours (our Values in Practice) Accountability:

Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved


Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same
Widely shares their personal vision for Save the Children, engages and motivates others
Future orientated, thinks strategically.


Actively listens to different perspectives and experiences of stakeholders
Actively participates in networks to access and contribute to good practice
Establishes and maintains clear communication and dialogue with disaster and conflict affected people and other stakeholders
Establishes clear objectives with partners


Develops and encourages new and innovative solutions
Willing to take disciplined risks


Honest, encourages openness and transparency
Commitment to Save the Children Values
Understanding humanitarian contexts and application of humanitarian principles:
Ensure that programme goals and activities uphold the principles of the key national and international humanitarian frameworks, codes and commitments
Integrates beneficiary accountability principles into the approach
Participates in disaster coordination mechanisms and interagency cooperation mechanisms

Leadership: Action; Thinking; Self; Inspiring; Developing Others:

Demonstrates approachability and trust by listening carefully to others and valuing their contribution, and making others feel comfortable by being open and honest about their thoughts and feelings
Demonstrates self-development and management by taking responsibility for own development, and actively seeking out feedback to better understand their own strengths and weaknesses
Makes positive statements about work
Effectively influences others by understanding their interests and showing how they will be met by own preferred solution
Gives constructive feedback to enhance capabilities and responsibilities to partners and others

Qualifications and Experience Essential Criteria:

Bachelors or Master's Degree in Social Work or relevant field experience.
At least three (4) years post NYSC relevant experience in child protection programming
Demonstrable commitment to a holistic vision of children's welfare
Substantial management experience, preferably in emergencies
Excellent written and spoken English; local language skills a major advantage
Demonstrable competence in report writing
Experience of financial planning and expenditure monitoring as applied to grants management
Experience of working with communities, and supporting their participation, ownership and empowerment
Strong representational and communication skills sensitive to the cultural and military/political environment
The ability to plan and ensure the implementation of projects, and to oversee the management and report on resources effectively.
Able to work calmly under pressure in a rapidly changing context
Proven team management skills
Adaptability and flexibility; ability and willingness to live in the field
Competent in Outlook, Word and Excel
Commitment to upholding Save the Children's Child Safeguarding Policy, and other Global Policies.

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