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Customer Support Officer at VoguePay

VoguePay is Nigeria's leading online secure payment processor, offering both individual and business merchants an opportunity to transact seamlessly. VoguePay is a user-friendly online payment platform that allows you to send and receive payment easily from anyone, in any currency. Accept payment through Card transaction and Bank transfers. Job Description

Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
Must effectively manage different communication channels:resolve customer complaints via all available phone, email.
Identify and assess customers' needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication.
Research, prioritize and resolve customer issues in timely and accurate fashion.
Maintain documentation of customer inquiries and responses for future reference.
Keep records of customer interactions, process customer accounts and file documents.
Direct or route customer calls to appropriate personnel for assistance.
Work with customer service manager to ensure proper customer service is being delivered.
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Handle dissatisfied customers in a polite and professional fashion.
Track and follow-up all customer requests in a timely manner.
Compile reports on overall customer satisfaction.

Skills and Requirements

Must be able to work with minimum supervision, whilst being team oriented, hardworking and innovative.
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Must have Customer Relation skills and customer satisfaction orientation.
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Must be able to work under pressure, work with or without supervision.
Must be learn able and teachable.
Must be creative and initiative.
Possess minimum of B. Sc / HHD.
Not be more than 28 years of age.

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