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Country ICT Manager at British Council Nigeria

 The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust. We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.Job Title: Country ICT ManagerJob Type:Full TimeQualification: BA/BSc/HND   MBA/MSc/MA  Location: LagosJob Field: Administration / Secretarial   ICT / Computer    Pay Band: 7Department: Business Support ServicesJob Category: ITRole Type: Advisory, policy and expertise Duration: Indefinite ContractReports to: Deputy Director OperationsRole PurposeTo provide visible and engaging leadership of the Information and Communication Technology (ICT) function within the British Council main offices in Nigeria, ensuring strong overall management through provision of bestpractice IT services and operations,  team leadership, security management, business partnering and training to  the IT team and wider staff body.Main Opportunities/Challenges for this RoleThe major opportunity is to reshape the British Council’s IT function in Nigeria to respond to the expansion and strategic demands of the operation.  For the first year in particular:There is a strong opportunity to lead the transition of the IT team from a compliance-led to a businesspartnering function, operating from newly improved premises where all facilities and equipment are up to corporate global standards.  This will involve the embedding of a new, service-driven team culture both within the IT team and through its interface with other sections.  An associated challenge (and opportunity) is the existing software skills-base among the wider teams; many staff do not exploit O365 to its potential, do not use collaboration software effectively and are over-reliant on email for communication and project management.  The postholder can therefore make a strong contribution to increased efficiency and effectiveness of the country operation through training and overseeing the uptake of more contemporary and effective ways of working.The following years will build on the basis established for the IT function and develop it further.Main AccountabilitiesLeadership of the IT function:Oversee best-practice performance management in the team  Maintain a skills framework and advise on required outcomes for learning & developmentOversee appropriate, stretching, motivating continuous professional development (CPD) among the team  Provide mentoring or coaching to the team to ensure ongoing motivation and performance at ‘top-of-theirgame’Develop a positive team spirit, a positive motivation climate and a close, collaborative unit  Lead and manage the team to provide a serious customer and business-support driven ethos; actively communicates the difference between this and pure technical implementationPlay a leading role, in collaboration with colleagues and external suppliers, in the development of digital products and media for the British Council in NigeriaRelationship and stakeholder management:Act as trusted advisor / business partner / consultant to other sections, becoming involved in the decisionmaking process with colleagues in support of the businessSupport business development through solution-led design and development of IT interventions Provide input to strategic and business-driven decision-making for the senior team:Country Leadership:Internal Strategic Business Unit (SBU) leadsOperations and Business Support Service (BSS) leads  Manage and lead on an effective relationship with Global Information Services (GIS)  Lead locally on effective management of Vodafone's service delivery, in liaison with GISManage the performance of key suppliers Develop and drive an (IT) team culture of taking and using feedback to enhance stakeholder relationshipsIT Operations Management:Lead the Nigeria IT team to ensure an effective, fit-for-purpose IT infrastructure is in place for the country operation, including all hardware, software and systemsConduct periodic reviews of the interface between the IT and other functions to ensure best effectiveness, including the core business streams (Education & Society, Arts, Examinations) and Business Services streams (especially but not limited to Facilities and Information Management), leading group discussions with key stakeholder groups Create an Annual IT strategy based on key business drivers and technical developments, integrating it with needs and developments of the business streams aboveDrive implementation of the Annual IT Strategy through the IT team, incorporating it appropriately into performance portfolios (deliverables, development plans and behaviours), drawing appropriately on input and support from Global Information ServicesEnsure weekly, monthly and quarterly checks are carried out fully by the team and reported on appropriately to GISDesign, manage and oversee effective IT Proactive Preventive Maintenance (PPM) systems  Oversee best-practice procurement, vendor management and contract management for the IT functionEnsure the seamless operation of external-facing webstreaming platforms  Use network management tools to determine network load and performance statistics  Maintain strong awareness of the external landscape for web-enabled team collaboration and data analytics sites and advises the business on implementation  Run local testing of new software in liaison with GIS to enable an efficient approval processIT and data security management:Undertake assessment of risks, make preparations for crisis management, and provide quality written input on IT to the Business Continuity Plan.  Organise testing of the IT continuity plan on a calendarised annual basis  Communicate security risks and issues to staff to minimise risk to the business  Track and resolve any instances of use of unauthorised assets, e.g. unlicensed copies of softwareTraining:Act as lead trainer for IT initiatives, to ensure best-practice use of the available tools is embedded into day-today workChampion corporate IT initiatives (e.g. O365)  Train and enthuse staff on IT-led new ways of working, e.g. O365, OneNote, SharePoint  Train staff on best-practice email and calendar management to ensure optimal business effectiveness  Train and enthuse staff for good-practice collaboration on tools other than email  Train staff on effective knowledge and data management, e.g. use of SharePoint over shared driveKey RelationshipsInternal:Country Management Team (CMT) NigeriaSenior Leadership Team (SLT) NigeriaDirector and Deputy Director Operations, NigeriaIT team Head of Facilities Operations, NigeriaFacilities Team, Nigeria HR Team, NigeriaInformation and Records Manager, NigeriaRegional Engagement Manager for Sub-Saharan Africa, Global Information Services (GIS)Regional Delivery Manager for Sub-Saharan Africa, (GIS)External:Key vendors and suppliers of ICT-related services and products  Apply at

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