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Getting tech right in Iowa and elsewhere requires insight into data, human behavior

What happened in Iowa's Democratic caucus last week is a textbook example of how applying technological approaches to public sector work can go badly wrong just when we need it to go right. While it's possible to conclude that Iowa teaches us that we shouldn’t let tech anywhere near a governmental process, this is the wrong conclusion to reach, and mixes the complexity of what happened and didn’t happen. Technology won’t fix a broken policy and the key is understanding what it is good for.








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