9mobile assures customers of quality service delivery

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9mobile assures customers of quality service delivery

9mobile has said it is committed to quality service delivery and customer satisfaction.

The company said this as it marked the 2021 Customer Service Week.

In a statement, the Director, Customer Care Service, 9mobile, Ehimare Omoike, appreciated the customers’ contributions to the company’s success.

He said, “At 9mobile, customer service is beyond a department. It’s a culture, a way of life for everyone in the organisation.

“All our critical parts and outlets provide seamless support that guarantees customer satisfaction. The total sum of our engagements, we believe, has put us in the right place and guaranteed that we can always retain our customers.”

Omoike also thanked the company’s customer service team for their commitment to the customers at the height of the COVID-19 pandemic.

He added, “Regardless of the shift online, you still require people at the backend to provide support, and that led to the article we published today titled ‘A toast to the unsung heroes’.

“Our customer service reps are truly unsung heroes. Despite the pandemic, they dedicated their time and lives by leaving their homes for their workplaces to provide support to customers.”

The company’s acting Chief Executive Officer, Juergen Peschel, said, “Our customer care representatives have been fantastic, and I can only commend them.

“Like I shared with them in an internal communication, they are the most critical element in our operation, and are worth their weight in gold.”

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